TERMS AND CONDITIONS

regarding the electronic issuance of insurance policies ordered through the Bancassurance application of "Bancassurance Group" SRL

As a visitor to our website, please carefully read the Terms and Conditions on the digital platform bancassurance.md. Continuing to use the website and submitting an insurance quote request, processing, and issuing insurance policies represent your agreement to these Terms and Conditions.

All information on this website is copyrighted by "Bancassurance Group" SRL. No material from this site or this document may be partially or fully reproduced, modified, or altered without the express consent of "Bancassurance Group" SRL or the rights holder.

Legal data and general information about "Bancassurance Group" SRL.
Definitions.
Privacy policy regarding personal data processing.
Cookie policy information.
Insurance conditions.
Obligations of the insurer and the insured.
Submitting an online quote request (and calculating the insurance premium).
Conclusion of insurance contracts.
Language of the insurance contract.
Payment of the insurance premium and online payment conditions.
Other expenses related to concluding the insurance contract.
Modification, termination, cancellation, and nullity of the insurance contract.
Complaints.
Modification of information in this document.

1. Legal data and general information about "Bancassurance Group" SRL

Name: "Bancassurance Group" SRL

Address: mun. Chişinău, sec. Rîşcani, str. Alexandru cel Bun, 95

Email: support@bancassurance.md

Tel./Fax: + (373) 76 69 9588

Tax Code: 1015600041334

Administrator: CORNIŢA VASILE

2. Definitions.

2.1. General insurance terms:

insurance activity - an activity that primarily consists of: offering, negotiating, and concluding insurance and reinsurance contracts, collecting premiums, settling claims, and performing recourse and recovery actions;

insurance agent - a natural or legal person who carries out professional activities based on a mandate granted by the insurer, with the right to conclude insurance contracts on behalf of and for the account of the insurer, under the terms stipulated in the mandate contract, without having the status of an insurer, non-insurer, bancassurance agent, or insurance and/or reinsurance broker;

insurance - the transfer of a potential risk, including the risk of financial loss and/or material damage, from the insured to the insurer, in accordance with the insurance contract;

insured - a person who has signed or for whom an insurance contract has been signed with the insurer;

insurer (reinsurer) - a legal entity registered in the Republic of Moldova that, under the law, holds a license for carrying out insurance (reinsurance) activities;

supervisory authority – the National Commission of the Financial Market;

insured event - an insured risk provided for in the insurance contract, whose occurrence grants the insured the right to be indemnified or compensated by the insurer;

acquisition costs – expenses incurred for concluding insurance contracts. These include both directly attributable costs, such as acquisition commissions and policy issuance fees, and indirectly attributable costs, such as advertising expenses or administrative costs related to processing applications and issuing insurance policies;

insurance conditions – a set of rules and conditions approved by the insurer to regulate the underwriting of specific risks associated with insurance products and to establish the legal relationships between insurance subjects.

policyholder – a person who concludes an insurance contract to insure a risk concerning another person and undertakes to pay the insurance premium to the insurer, without obtaining the status of an insured;

deductible - the part of the loss borne by the insured, established as a fixed amount or percentage of the insurance compensation or the insured sum, as provided in the insurance contract;

gross written premium - the premium calculated by the insurer (reinsurer) according to an insurance (reinsurance) contract, before any deductions;

3. Privacy Policy regarding the processing of personal data.

The processing of personal data is carried out with the consent of the applicant after they have read this document. "Bancassurance Group" LLC processes personal data in accordance with the provisions of LAW No. 133 from 08.07.2011 regarding the protection of personal data.
In case of incapacity or limited capacity of the personal data subject, the consent for the processing of personal data is given, in writing, by their legal representative. The signing of the insurance contract can only be done with the legal representative.
By transmitting personal data, the user agrees to their processing for obtaining offers, contracts, and insurance policies, as well as other information or documents. If the User does not wish to provide their personal data online, through electronic communication channels, they can contact the phone number + (373) 76 69 9588 for a consultation or visit the local offices to address their request. Users who do not wish to transmit personal data through electronic communication channels cannot receive offers and/or insurance services online and electronically.
Bancassurance Group LLC collects information about the IP address of the User's device. This information is not used for identifying individuals.
In accordance with the provisions of articles 12–18 of Law No. 133 from 08.07.2011 regarding the protection of personal data, the personal data subject has the right to be informed, the right to access personal data, the right to intervene on personal data, the right to object to the processing of personal data, the right not to be subject to an individual decision, and the right to access justice.
Bancassurance Group LLC respects the confidentiality and security of personal data processing and other provisions of LAW No. 133 from 08.07.2011 regarding the protection of personal data.
Bancassurance Group LLC is registered in the Register of Personal Data Operators.
To exercise the rights provided by the Law, the personal data subject may submit a written request to Bancassurance Group LLC at its headquarters or by email at: support@bancassurance.md.

4. Cookie Policy.

The site bancassurance.md uses cookies, and accepting this document and continuing to browse and/or place an order represents consent to the use of cookies.

5. Insurance Conditions.

The insurance conditions of the insurer are mandatory for the insured if the contract expressly provides for their application and if they are outlined in the contract text or on the back or form an integral part of the contract as an annex. If the insurance conditions are presented in annexes to the insurance contract, the fact that the insurer has handed over the annexes to the insured is notified in the contract text.
The insured has the right to review the insurer's insurance conditions, specific to the insurance products, before signing the insurance contracts. The issuance of RCAI insurance policies and RCAE “Green Card” insurance certificates is done based on Law No. 106 from 21.04.2022 regarding mandatory civil liability insurance for damages caused by vehicles and other applicable regulations.
The specific insurance conditions for issuing voluntary health insurance policies for citizens temporarily leaving abroad in electronic format are Grawe Carat SA, Asterra Grup SA:
- If at the time of placing the order and paying for the electronic insurance policy, the insured person is not on the territory of the Republic of Moldova, the insurer's liability starts 72 hours after the payment is received, even if the insurance policy has already started.
- Payment is made through electronic payment methods or transfers.
- The issuance of the electronic insurance policy occurs only after the insurer has received the payment.
- The policy is sent by email and optionally through other electronic communication channels to a recipient specified by the policyholder/insured.
- The policyholder/insured is required to confirm the receipt of the insurance policy and the correctness of the information by responding through the same communication channel. By doing so, they acknowledge the legal relationship based on the received insurance policy and the insurance conditions.

6. Obligations of the Insurer and the Insured.

Obligations of the Insurer:

The insurer is obliged to:

Inform the insured in an appropriate manner about the insurance conditions;
Make the payment when the insured or the beneficiary of the insurance is entitled to receive the insured sum or compensation, within the period specified in the insurance conditions;
Compensate the insured for the costs incurred in preventing the occurrence of the insured event or for timely limiting damages that may be compensated;
Keep the confidentiality of information about the insured and insured persons, which they have learned during the insurance process;
The law and the insurance contract may also provide additional obligations for the insurer;

Obligations of the Insured:

The insured is obliged to:

Inform the insurer at the time of entering into the contract about all essential circumstances regarding the size of the risk being insured;
Inform the insurer about other insurance contracts related to the insured object;
Pay insurance premiums on time;
Take actions on their part to prevent the occurrence of the insured event or to limit the damages caused by its occurrence;
Inform the insurer about the occurrence of the insured event as soon as they are aware of it;
The law and the insurance contract may also provide additional obligations for the insured;

7. Placing the online quote request and calculating the insurance premium.

The online request is made by filling out the specific form. The request can only be processed if the site visitor has read this document and manually and consciously checked the box “I have read the terms and conditions and I agree with them.”
Individuals placing quote requests must have full legal capacity. The insurer has the right, before signing the insurance contract, to identify the policyholder/insured who submitted the online request.
In order to calculate the insurance premium and possibly issue the insurance contract, the insurer’s representative has the right to request other information not specified in the form.
The method of communication and completing the request can be done in writing, through electronic communication methods and correspondence, or verbally.
The request can be made by initiating a conversation in the JivoChat, Viber, Telegram, WhatsApp, or Instagram modules integrated on the site. Communication and processing of requests via JivoChat, Viber, Telegram, WhatsApp, or Instagram modules are carried out based on the conditions of this document.
The insurance premium calculation is performed by the insurer based on the applicant's request. Processing takes place through electronic systems and in accordance with the rates approved by the insurer.

8. Conclusion of the insurance contract.

To conclude the insurance contract, the insured submits a written proposal (request), including electronically, to the insurer, indicating their interest and the beneficiary’s interest, or declares verbally their desire to conclude an insurance contract.
The insurance contract can be concluded in favor of multiple beneficiaries.
The insurance contract is concluded in writing, and the online regime of this product is regulated by Law 284 of 22.07.2004 regarding electronic commerce. By legal effect, the electronic contract is equivalent to the written contract, signed by the parties and authenticated with the parties’ stamps.
The insurance contract consists of the request from the policyholder, the insurance policy issued by the insurer, the applicable general insurance conditions, and any other contractual conditions included in the contract according to the law.
The provisions of section 8.4 do not affect the right of the parties to prepare a single document containing the entire insurance contract.
The insurance contract cannot be proven by witnesses, even if there is an initial written evidence.
The proof of conclusion of the insurance contract is also established by sending an insurance document, such as a insurance policy (certificate), from the payment request for the premium, or any document confirming the payment, or any document indicating the conclusion of the contract.
The insurer is obliged to send the insured a signed copy of the insurance policy.
If the insurance contract, including the RCA, is concluded using electronic means, and the person has not applied the qualified advanced electronic signature, it is presumed that by paying the insurance premium, the policyholder has consented to the conclusion of the contract.
The insurance policy will indicate:
- the name or designation, domicile or registered office of the contracting parties;
- where applicable, the name or designation, domicile or registered office of the insured and/or the beneficiary, the object of the insurance;
- the risks insured;
- the start and duration of the insurance period;
- the insured amount and, if agreed, the portion of the loss not reimbursed by the insurer (excess);
- the insurance premium, the place, and the due dates for payment;
- other data as required by law or agreement between the parties;
Steps followed in the eAsigurari application for concluding the insurance contract/policy by the User:
- requests a quote by filling out the form/request, accessing the “ORDER” module, or requesting in the integrated site modules like JivoChat, Viber, Telegram, WhatsApp, or Instagram.
- reads this document - "Terms and Conditions" and agrees to the processing of personal data,
- provides additional information necessary for the operator Bancassurance Group SRL to send an offer,
- receives the insurance offer, accepts the received offer and the insurance terms,
- selects the payment method and makes the payment,
- establishes with the operator Bancassurance Group SRL the method and/or place for obtaining the insurance contract/policy,
- receives the insurance contract/policy copy.

9. Language of the insurance contract.

The language used in legal relations between the insurer and the policyholder is the state language.

10. Payment of the insurance premium and online payment conditions.

The insurance premium represents the amount the insured is required to pay the insurer when issuing the insurance policy, in the manner and within the term specified in the insurance contract, in exchange for the insurer assuming the insured risk.
The insurance premium is paid in full or in installments, payable on the due dates specified in the contract, at the insurer’s headquarters or its representatives unless otherwise specified in the insurance contract.
The insurance premium is paid in full for the entire period specified in the RCA insurance policy and/or the "Green Card" insurance certificate.
Proof of payment of the insurance premium is provided by the insured, with the evidence being a cash check or payment order.
Online payment can be made via:
- a secure MAIBPAY module by BC "Moldova-Agroindbank" S.A., by accessing a unique link generated by the operator "Bancassurance Group" SRL, directly from the site bancassurance.md or sent to the applicant's email;
- internet banking services through the secure banking payment system.
- internet/mobile banking of BC "VictoriaBank" S.A., at the "Payments" department, "Financial Services", "Bancassurance Group" SRL;
- through the Payment Service Providers: "Qiwi-M" SRL, "BPAY" SRL.
The Bancassurance Group SRL operator may request that the contractor submit the document confirming the online payment in order to optimize the time for issuing the insurance policy.
with VISA payment systems and MasterCard

11. Other expenses related to the conclusion of the insurance contract.

The contractor does not bear additional costs associated with the conclusion of the insurance contract, except for the payment of the insurance premium.

12. Modification, termination, resolution, and nullity of the insurance contract.

The modification and resolution of insurance contracts can be done based on a written request submitted to the representations, territorial offices, or the central office of Insurance Bancassurance Group SRL by the contractor/insured or another authorized person to carry out this act.
The insurance contract terminates in the following cases:
- By law;
- By resolution;
- By nullity.
Termination by law of the insurance contract may occur:
- By mutual agreement of the parties;
- Upon expiration of its term;
- Upon fulfillment of contractual obligations by the insurer;
- Upon liquidation of the contractor/insured legal entity or upon death of the insured individual;
- Upon liquidation of the insurer, as stipulated by legislation;
- In other cases provided by legislation.
Resolution of the insurance contract:
- Resolution means the termination of the insurance contract at the initiative of one of the parties as a result of non-performance of contractual obligations by the other party.
- The insurance contract can be resolved, at the request of the insurer or the contractor/insured, only if the opposite party fails to honor the obligations specified in the contract or violates the legislation, respecting a 30-day notice period;
- The insurer declares resolution through a written declaration to the contractor even if another person is the insured or beneficiary of the insurance.
- In case of resolution of the insurance contract due to the extinguishment of the insured's interest, the contractor/insured owes only the portion of the premium corresponding to the duration of the risk. The insurer may request a fee for the expenses and operations made to conclude the insurance contract.
- In the case of resolution of the insurance, the insurer is only entitled to the premium attributed to the insurance period that actually elapsed before the resolution date. However, in case of resolution, the insurer retains the premium for the entire insurance period if an insurance event has occurred.
- If the resolution occurred due to unjustified non-performance of an obligation by one party, the right of the other party to repair the damage remains unaffected. In this case, the insurer may request reimbursement or, if applicable, retain management expenses even if the insurance period has not yet started or was suspended, and, according to Article 942 of the Civil Code, may request late interest or penalty on amounts owed after resolution.
- Upon resolution of the insurance contract, the contractor will be refunded the premiums for the complete months remaining until the expiration of the contract, deducting the actual management expenses.
- The parties may request the resolution of the insurance contract in other cases expressly provided by law, insurance conditions, or contract.
- The resolution of the insurance does not extinguish the insurer's obligation for an insured event that occurred during the insurance period that actually elapsed before the resolution date.
- The resolution of an insurance contract concluded for a term of 12 months cannot occur, and the premium for the remaining months cannot be refunded, if the insurance contract has produced legal effects for a period of at least 10 months.
- The resolution of external motor liability insurance contracts with an insurance period of less than one calendar month cannot occur.
- Nullity of the insurance contract.
- The insurance contract is null in cases provided by the current legislation of the Republic of Moldova, or if it was concluded:
  a) under conditions that contravene the Insurance Law and/or disadvantage the insured compared to the applicable legislation of the Republic of Moldova;
  b) with a person not authorized to conclude contracts on behalf of the insurer;
  c) after the occurrence of the event for which the insurance contract provides for payment of the insurance indemnity.
- In case of absolute nullity of the insurance contract, the insurer will refund the insurance premiums collected excluding management expenses, only if the insurer has not paid any insurance indemnities based on the declared null insurance contract. The insurer may claim compensation for damages caused by the null insurance contract. The insurer is not obligated to refund the premiums collected under the canceled insurance contract based on fraud.

13. Complaints.

Any complaint may be officially registered by sending the text of the complaint to the email address support@bancassurance.md or submitted physically at the registered address of BAR Insurance Bancassurance Group SRL. Additionally, for the prompt resolution of petitions, please contact the following phone number + (373) 76 69 9588 during business hours from 09:00 to 18:00, Monday to Friday.

14. Modifications to the information in this document.

The information provided on this site may be modified. Bancassurance Group SRL has the right to modify the information or part of the information contained on this page without prior notice to Users. The display of the new document on the website and the e-Insurance application is accompanied by information about the changes made. This document, as well as its amendments, are available to the User on the page bancassurance.md.
A User’s use of the site after modifications in the "Terms and Conditions" section is equivalent to their familiarity with, understanding of, and acceptance of these changes.
The published data has been updated:
- Upon the emergence of new insurance products of Bancassurance Group SRL.
- Upon updating the insurance conditions of Bancassurance Group SRL.
- Upon the emergence of new payment methods or updating the conditions of existing payment methods.
- With the emergence of new legislation or amendments to existing legislation and regulations relating to insurance.
- With the emergence of new legislation or amendments to existing legislation.

Terms and conditions